Terms of Service
Last updated: 20 August 2026
These terms apply to vehicle glass work carried out by AI Auto Glass, 248 Meadway, Birmingham B33 8NN. By accepting a quote and booking work with us, you agree to them.
Quotes
Quotes are based on the vehicle registration and damage details you give us. If the vehicle turns out to differ from what was described, for example a different glass specification, additional damage, or driver assistance equipment that was not mentioned, we will tell you before continuing and confirm any change in price.
A quote is not a booking. Work is confirmed once a time and location are agreed.
Booking, access and mobile fitting
Where fitting takes place at your address or another location, you are responsible for ensuring we have safe and lawful access, adequate space to work around the vehicle, and permission from the site owner where the location is not your own property.
We may decline to carry out mobile fitting where the location or the conditions on the day are unsuitable for safe work or for correct bonding. Where this happens we will explain why and offer an alternative.
Safe drive away time
Windscreens and some rear screens are bonded to the vehicle using polyurethane adhesive. The vehicle must not be driven until the adhesive has reached the safe drive away strength for the product used and the conditions at the time of fitting.
Your technician will confirm this time to you before completing the job. Driving before that time is at your own risk and may affect the bond and your guarantee.
Aftercare
For the first 24 hours after a bonded glass replacement we ask that you:
- Avoid slamming doors, and leave a window slightly open where possible
- Leave any retention tape in place as advised
- Avoid jet washes and high pressure cleaning around the glass
Payment
Payment is due on completion of the work unless we have agreed otherwise in writing. Where an insurer is paying directly, that arrangement must be confirmed before work begins.
Cancellation
If you need to cancel or rearrange, please tell us as early as you can. Where glass has already been ordered specifically for your vehicle and cannot be returned, we may ask you to cover that cost.
Our guarantee
Our fitting is guaranteed against water leaks, wind noise, bonding failure and workmanship. Full detail is on our guarantee page.
The guarantee does not cover new impact damage, damage caused by driving before the safe drive away time, or pre-existing corrosion around the glass aperture. Where we find corrosion, we will show you and explain what it means before proceeding.
Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under English law.
We are not liable for loss of earnings, hire vehicle costs or other indirect losses arising from the timing of the work or the availability of glass.
Your statutory rights
These terms do not affect your statutory rights as a consumer under the Consumer Rights Act 2015, including the right to have services carried out with reasonable care and skill.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.
Contact
AI Auto Glass, 248 Meadway, Birmingham B33 8NN. Telephone +44 7897 528723. Open Monday to Saturday, 08:30 to 20:00.